Terms, policies & the way we trade.

We collect personal data for account registration, order processing, and providing services to you. This may include your name, contact details, shipping address, and payment information.

Your data is used to process orders, manage your account, tailor the parcels we show you, and — only if you have opted in — to send you exclusive offers not displayed on the website. You may opt out at any time.

We will not share your personal data with third parties for marketing purposes. However, we may share necessary information with trusted third-party payment processors to facilitate order transactions.

You can revoke consent for data usage at any time by cancelling your account.

We implement reasonable measures to protect your personal data. However, no data transmission over the internet is entirely secure, and we cannot guarantee complete security of the information you provide.

This Privacy Policy may be updated from time to time. We encourage you to review it periodically.

1.1 Age Requirement: By ordering our products, you certify that you are at least 18 years old, or have reached the legal age required in your country of residence to buy or consume alcohol.

1.2 General Access: No account is required to browse the catalogue or to request a parcel. Requests are made through the request form; we reply by email or WhatsApp.

1.3 Permitted Use: You may use this website for personal purposes, including printing and downloading material, provided the content is not modified without our consent. Republishing content online or offline without prior written permission is prohibited.

1.4 Intellectual Property Rights: All intellectual property rights, including copyrights, on this website are owned by us or our licensors. Content may not be reproduced without prior written permission.

1.5 Account Security: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorised account use or security breach.

2.1 Availability: We strive to ensure website availability 24/7, but occasional downtime may occur due to technical issues. We are not liable for any unavailability of the website.

2.2 Maintenance and Repairs: The website may be temporarily unavailable for maintenance or unforeseen circumstances. While we will attempt to provide advance notice, this is not guaranteed.

3.1 Non-Proprietary Material: Except for personally identifiable information covered under our Privacy Policy, any material you submit or post to the website is considered non-proprietary and non-confidential. We reserve the right to copy, distribute, and use such material unless otherwise stated.

3.2 Prohibited Conduct: You may not post or send any material that:

• you do not have the necessary rights or permissions to use;
• is discriminatory, obscene, defamatory, or otherwise unlawful under Singaporean law;
• contains harmful software such as viruses, trojans, or corrupted data.

3.3 Cooperation with Authorities: We will cooperate with law enforcement authorities or court orders requiring disclosure of identity or other details of individuals violating these Terms.

4.1 Third-Party Links: Links to third-party websites are provided for convenience. We do not endorse or accept responsibility for the content or functionality of these websites.

4.2 Linking to Our Website: If you link to our website, it must be done in a manner that does not imply endorsement without our explicit consent, does not misrepresent your relationship with us, and ensures the linked website does not contain offensive or unlawful content.

4.3 Indemnification: You agree to indemnify us for any loss or damage caused by linking to our website in violation of these Terms.

5.1 Accuracy of Information: While we strive to ensure the information on this website is accurate, we do not guarantee its completeness or accuracy. Content may be updated without notice.

5.2 No Warranties: Access to and use of this website is provided on an “as is” basis, without any warranties, express or implied.

This website does not take payment. There is no checkout. Prices shown are indicative, and every parcel is subject to confirmation of availability.

6.1 Requesting a parcel: When you request a parcel, you are asking Nectar Artisan Pte. Ltd. to check its availability at the price displayed. Your request is not a binding order, and you may withdraw it free of charge at any time before we confirm availability.

6.2 Our confirmation: We will revert, normally within a few hours, to confirm whether the requested parcel is available at the stated price. If we cannot source the parcel, or if the stated price is no longer available, no order is formed and you will have no obligation to buy the parcel. If we can offer the parcel at a different price, we will tell you; no order is formed unless you accept the new price.

6.3 The contract: A binding contract is formed when we confirm that the requested parcel is available at the stated price and issue an invoice. The confirmed price is the price stated on the invoice. Payment is due against that invoice. A parcel displayed on the website, or a request submitted by the Customer before our confirmation, does not by itself create a binding contract.

6.4 Photo requests: A photo request is not an order and creates no obligation on either side. We may decline or limit photo requests at our discretion. Where a Customer proceeds to request a parcel after reviewing photographs, clause 8.1 applies.

7.1 Inspection: The Customer is advised to examine all goods upon self-collection or delivery. Any shortage or breakage must be brought to the attention of the duty staff (for self-collection) or delivery personnel immediately. Complaints will not be entertained unless this condition is observed.

7.2 Corked Wines:

• (a) For exclusive agencies, corked wines must be reported within 48 hours of self-collection or delivery, and returned within 72 hours for inspection and replacement.
• (b) For open market wines, once your order is confirmed you may request pictures of the bottles you are purchasing. However, Nectar Artisan Pte. Ltd. will not replace or reimburse corked open market wines.

8.1 Refund Eligibility: Refunds may be issued for valid reasons, including cork leakage on an exclusive-agency wine, subject to inspection and confirmation by Nectar Artisan Pte. Ltd. Open Market Wines are not eligible for refunds. Before requesting an Open Market Wine, the Customer may request and review photographs of the actual bottles being requested. By proceeding with the request after receiving and reviewing such photographs, the Customer acknowledges and accepts the condition and appearance of the bottles and agrees that the sale is not subject to refund on the basis of the condition or appearance shown in those photographs. Replacement, credit notes or refunds by bank transfer may be provided where applicable.

8.2 Cancellation: A request may be withdrawn free of charge at any time before Nectar Artisan Pte. Ltd. confirms availability. Once availability has been confirmed and an invoice has been issued, the order cannot be cancelled, except where we fail to deliver within the period stated in section 11 or as otherwise provided in these Terms and Conditions.

9.1 Data Use: By registering, you grant Nectar Artisan access to your personal data for order processing, account management, and to tailor the parcels and offers we show you. We record how you came to us. We do not share your data with third parties for marketing purposes.

10.1 Pricing: Catalogue prices display by default In-Bond (excluding Singapore duty and GST). A toggle lets you view the Doorstep price (duty-paid, inclusive of GST). The price you commit to, and the price invoiced, is always the Doorstep price (inclusive of GST), confirmed on your invoice.

10.2 Payment: Payment is made against the invoice we issue once availability is confirmed, by the methods stated on that invoice. We do not process card payments on this website.

10.3 Minimum order: The minimum order is SGD 300.

11.1 Delivery Timelines: Products are delivered within 72 hours once the parcel has landed in Singapore (typically 4 weeks from request), subject to the following conditions:

• Free delivery for orders above S$500 (S$500 for outlying areas).
• S$30 + GST delivery fee for orders below S$500 (S$30 for outlying areas).
• Urgent deliveries within 24 hours incur a S$50 fee.

11.2 Delivery Restrictions: Deliveries are made to the address registered on the account. Alternative addresses are not accepted.

11.3 Storage: Until a parcel is shipped to Singapore it is held In Bond at London City Bond (UK), in temperature-controlled conditions and insured to market value.

11.4 Proof of age: Proof of age may be requested on delivery. Parcels are handed only to a person aged 18 or over.

12.1 Ownership: All copyrights and intellectual property related to our products and services are owned by Nectar Artisan Pte. Ltd.

12.2 Prohibition: Redistribution or resale of purchased items is strictly prohibited.

13.1 Customer Responsibility: Customers are responsible for ensuring the suitability of products for their intended use.

13.2 Third-Party Offerings: We are not liable for issues arising from third-party content or services linked to our website.

This Legal Notice is governed by the laws of Singapore. Any disputes are subject to the exclusive jurisdiction of the Singapore courts.

For further details, please contact us at office@nectar.sg.